Yoyei Technologies
Effective Date: January 1, 2026
- Introduction
Yoyei Technologies (“Yoyei,” “we,” “us,” or “our”) operates a digital mobility platform that includes electric ride-hailing services, an embedded digital wallet feature known as Yoyei Pay, loyalty programs, charging services, and marketplace integrations.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use the Yoyei mobile application, website, and related services (collectively, the “Platform”).
By using the Platform, you agree to this Privacy Policy.
- Information We Collect
We collect information necessary to operate mobility, payment, and related services.
2.1 Account Information
- Full name
- Phone number
- Email address
- Date of birth
- Profile photo
- Login credentials
2.2 Identity Verification Information
If you choose to activate Yoyei Pay or access regulated financial features, we may collect:
- Bank Verification Number (BVN)
- National Identification Number (NIN)
- Government-issued identification
- Selfie or biometric verification data where required
- Bank account details for withdrawals
Identity verification is required only for wallet activation and regulated financial services.
Users may access ride services without activating the wallet, subject to available payment options.
2.3 Location Information
- Real-time GPS location
- Trip origin and destination
- Route data
- Charging station usage data
Location data is required to provide ride services.
2.4 Financial and Transaction Information
- Ride payment history
- Wallet funding and withdrawal records
- Driver earnings
- Loyalty reward records
Financial custody and regulated processing are provided by licensed payment infrastructure partners.
2.5 Device and Technical Information
- Device type and OS
- IP address
- App activity logs
- Crash reports
- Diagnostic information
2.6 Marketplace Information
If you use the EV Store feature powered by EVTrader.io, we may collect browsing and inquiry information necessary to facilitate marketplace access.
Vehicle sales transactions are processed by the third-party marketplace operator.
3. How We Use Your Information
We use personal data to:
- Provide ride-hailing services
- Match riders and drivers
- Enable Yoyei Pay wallet functionality
- Process payments and earnings
- Comply with regulatory and anti-fraud requirements
- Improve service quality
- Provide customer support
- Monitor platform safety
- Conduct operational analytics
4. Legal Basis for Processing
We process data based on:
- Your consent
- Contractual necessity
- Legal and regulatory obligations
- Legitimate business interests
- Fraud prevention and security
5. Data Sharing
We may share information with:
- Licensed payment processors
- Drivers and riders for trip coordination
- Charging service providers
- EVTrader.io and related sellers
- Regulatory authorities where legally required
- Fraud prevention and compliance partners
We do not sell personal data.
6. Data Retention
We retain information as long as necessary to:
- Provide services
- Comply with legal obligations
- Prevent fraud
- Resolve disputes
Financial verification records may be retained as required by law.
- Security
We implement technical and organizational safeguards including encryption, secure servers, access controls, and fraud monitoring systems.
No system is completely secure. Users are responsible for safeguarding login credentials.
- Your Rights
Subject to applicable law, you may request:
- Access to your data
- Correction of inaccurate data
- Deletion where permitted
- Withdrawal of consent
- Objection to certain processing
Requests may be submitted to support@yoyei.com.
- International Processing
Data may be processed within or outside Nigeria depending on infrastructure providers, in compliance with applicable laws.
- Updates
We may revise this Privacy Policy periodically.
Continued use of the Platform constitutes acceptance of updates.
- Contact
Yoyei Technologies Lagos, Nigeria www.yoyei.com support@yoyei.com